I purchased CAD/CAM software and a carver 9 years ago from Medico Supply, and yesterday was informed by them that I am now required to purchase a support contract for $1,300 annually if I ever want technical or software support. I was told either I purchase the contract annually or I will have no support from them – paying an hourly rate as needed for services is no longer an option (something we have done in the past).
Has anyone else experienced this with Medico or other CAD/CAM companies? Are other carver companies requiring such contracts when purchasing their carvers, or years after the purchase? Interested in hearing from the field. Thank you.
Dennis P. Cyr CPA, CTP
Mountainview Prosthetics Inc.
