ORIGINAL POST
Here’s the actual opening paragraph of a letter we received today from our regional carrier:
“We have received your check in the amount of $279.71. We thank you for bringing this overpayment to our attention. While we appreciate you submitting payment to us, our review found that the overpaid amount was $279.72. Please remit the additional $0.01.”
We have also received checks for this same amount. I wonder what the cost of processing a check is. I’ve heard that to write, type and send a simple letter is about $12-15.00.
Randy McFarland, CPO
RESPONSES
Yes, I have a check from BC/BS for .01 as payment in full for a $5300.00 claim. It is laminated and framed for display (with confidential blacked
out) in my office!
A few years ago we got a request from VA finance in Austin for a $1.21 overpayment that required a 6 copy form be filled out to accompany the refund. I can’t imagine where all those copies had to go and be processed.
Glad to see our hard earned dollars at work!
And we wonder why our premiums are so high.
I simply love that a company would actually stoop to charge you for their mistake.
How ridiculous!!! I would copy the letter and tape a penny in the middle of the letter and send it back!! Better yet…. Super Glue it to the copy of the letter. Oh!… Don’t forget to make of copy of it in you copier, as a receipt copy for your records, cuz you can bet that won’t send you a receipt for your payment!! Then again, they will probably send you another $12-15.00 Thank You letter!!…
There goes your profits! My suggestion would be that you set up a meeting with your carrier’s accountant, and compare your calculations with those of them. I mean really, you ought to get this straightened out. If you let this one go, what will be the end of it!!!Just out of idle curiosity, is it even possible to write a check for $0.01? If so, heck, send them a check for $0.03 and see if you get a $0.02 refund haha
