Wednesday, May 25, 2022

disclaimer wording?

As practitioners know, our fees are primarily compensation for our time and

expertise, more so than the components we use for our clients. There are

exceptions, like the high tech prosthetic knees and feet and myoelectric

prostheses.

I’m sure every practitioner has come across the client who expects a refund

if their perceived result is not what they expected in their mind. Despite

success with other clients and countless time and effort, there are some

clients that seem to have a problem with their perceived results everywhere

they go. I have seen this snare with a couple post polio clients where an old

KAFO needs to be replaced.

I tell my clients that I will make every attempt to meet their needs, and

that whatever I do will fit and function as intended, but I warn them that

there is a possibility that the final result may not meet the expectation

they have in their mind… it may not “feel” exactly how they expected. My

fee is for my time.

Has anyone come up with a succinct way to word this in an “authorization to

treat” document for the client’s signature?

I will post responses. Let me know if you don’t want me to include your name

when I post your response.

Thank you,

Randy McFarland, CPO

Riverside, CA

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