As practitioners know, our fees are primarily compensation for our time and
expertise, more so than the components we use for our clients. There are
exceptions, like the high tech prosthetic knees and feet and myoelectric
I’m sure every practitioner has come across the client who expects a refund
if their perceived result is not what they expected in their mind. Despite
success with other clients and countless time and effort, there are some
clients that seem to have a problem with their perceived results everywhere
they go. I have seen this snare with a couple post polio clients where an old
KAFO needs to be replaced.
I tell my clients that I will make every attempt to meet their needs, and
that whatever I do will fit and function as intended, but I warn them that
there is a possibility that the final result may not meet the expectation
they have in their mind… it may not “feel” exactly how they expected. My
fee is for my time.
Has anyone come up with a succinct way to word this in an “authorization to
treat” document for the client’s signature?
I will post responses. Let me know if you don’t want me to include your name
when I post your response.
Randy McFarland, CPO