I am interested in feedback and sharing information
on what people consider the key strategic performance areas
of their business / service (WHAT MATTERS??)
eg customer service, turnaround times, and what aspects of the service
are measured and how to ensure that these strategic goals are met and
advanced. eg CUSTOMER SERVICE apply Customer feedback survey
(indicator measure positive response %) , TURNAROUND TIMES measure
production output efficiencey (measure example number of standard work
units, or device types produced per hours of fabrication time) .
In regard to standard fabrication times I asked for input on in
March, the interest was good, but very few carried through to
actually reply with data. I have sent reminders, and await more input.
Mark Holian
Director
Orthotics and Prosthetics
Royal Brisbane Hospital.
