Claudia Zacharias, MBA, CAE, president and CEO of the Board of Certification/Accreditation has announced she plans to retire at the end of 2022. BOC will announce her successor later this year.
“It is an honor to conclude my professional career as BOC’s CEO,” said Zacharias. “I’m electing to retire in December, which aligns with my personal retirement goal timeline and enables a deliberate, thoughtful, and disciplined transition for BOC. I am confident of the organization’s continued success as I embark on my next life chapter.” 
During Zacharias’s tenure, BOC’s revenue grew consistently and sustainably. Facility accreditations increased by an average of 30 percent each year, and BOC’s certification program successfully transitioned from a cost center to a profit center.
Zacharias also spearheaded new service additions while nurturing BOC’s customer service model. This growth included adding pharmacy accreditation and certified durable medical equipment specialist certification in 2013, which now recognizes professionals working in 40 states and Bermuda. While refreshing internal processes and engaging BOC’s customers, Zacharias cultivated a culture of excellence in customer service that earned the organization more than a dozen awards, including from the National Association for the Advancement of Orthotics and Prosthetics for BOC’s contributions to O&P, The Daily Record’s “Most Admired CEO,” and the Commonwealth Institute of South Florida’s “Top 50 Women-Led Business Leader” award.
She served two terms (2012-2018) on the Institute for Credentialing Excellence board of directors, including two years as board chair, and served two terms on the American Society of Association Executives’ Certified Association Executive (CAE) commission (2018-2020). She continues to maintain a CAE designation, which she earned in 2008.
“Claudia announced her retirement decision to the board of directors earlier this year, giving us plenty of time to prepare for her departure,” said Wayne Rosen, BOCP, BOCO, LPO, CDME, FAAOP, BOC board chairman. “I’ve worked with Claudia during the majority of her time at BOC, and her passion and dedication to the organization is remarkable. She is leaving a legacy of financial stability and disciplined investments, and a capable team to facilitate a seamless transition process and to continue our growth trajectory for years to come.”
