When we talk about work in progress, many people automatically think of the WIP task tracker in your software. But when I talk about work in progress, I am talking about every patient you are actively managing (and I am using “actively” quite loosely!). I will call it WIP but know that I am talking about each patient.
The current state of affairs is an excellent time to focus on workflow and patient flow, to find and fix inefficiencies and bottlenecks. Many O&P practices do not have a clear process for working through and maintaining their patient workflow as the patient progresses through the various stages of care. This is where your profitability can be most significantly influenced by your strategy. When you dig into your WIP, you will probably find billable events that have not been billed.
