List,
Have not been subscribing here for many years, so forgive me if this has
already been discussed, but has anyone been having Medicare denials due to
the patient not “hand dating” a delivery slip? I am quite familiar with
Medicare policies and after receiving this denial, I reviewed all the
policies again and even did multiple Google searches. The only reference
for “hand dating” was for the referring physician on a detailed Rx. I
called AOPA and was told that they were not familiar with any such policy.
Forwarding this on for reconsideration (C2C Solutions) and explaining that
there is no such policy, I asked for a “copy of the written policy where it
stated this fact”. They denied, but referenced only general policy. So
frustrating! It’s like they can’t find anything wrong with our files, so
they are now making up policy just to deny. What’s more frustrating is that
we have no recourse. We don’t get interest on this delay of payment. It’s
now at the ALJ level and we all know this will take over a year.
Apparently, Opie now suggests to have the patients write the date next to
their electronic signatures (which we now do), so I can assume from this
that perhaps others have received such denials.
Have you received such a denial? And secondly, is anyone familiar with a
Medicare policy that states a patient must hand date the delivery receipt?
For goodness sakes, it states that you can use a UPS tracking code to prove
delivery, yet our claim is denied because we have a computer printed date
versus a hand written date next to the patient signature. To my knowledge,
there is no such Medicare policy. Anyone know differently?
Joan Cestaro, CP
RPI- Winchester VA
