i had an adolescent patient who has been wearing a donjoy 4titude for 4 years now. 2 years ago i fit him in a small from an extra small. he plays multiple sports and has required new straps and adjustments periodically. all of which we provide at no charge. he has completely worn the brace out. mainly the hinge. his mother inquired about purchasing another one. insurance is not paying for a new one, so we offered to fit him at the medicare rate. his mother called donjoy direct and explained the situation and they offered the brace to him a for a humdred dollars less. i discussed this with donjoy and they confirmed that they had no issue with selling directly to the patient, especially a cash pay patient.
i was just wondering if anyone else has had this issue with donjoy?
barry raborn co
