The report that came out in the spring focused on trust in healthcare in general, and found that the influence of insurance companies, pharmaceutical firms, and government involvement were the biggest drivers eroding trust. Cost, the billing process, wait times, and insurance coverage ranked lowest in terms of satisfaction.
Seventy percent of those respondents said improvements in honesty, compassion, and communication can substantially increase their trust in healthcare. That statistic aligns with the November report finding that a lack of communication/listening is one of the main reasons people begin to lose trust in the caregivers; just 1 percent of respondents said that concern about the healthcare provider’s competence was their reason to switch providers.
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