A recent distributor study revealed practitioners prefer PEL over competitors, and for many valid reasons. The study, conducted in both 2014 and 2015, asked O&P practitioners to rate the major O&P distributors on a variety of categories related to service, greatest overall value, website, and other business areas.
In 2015, O&P practitioners rated PEL as the distributor who provides the greatest overall value of service and price. O&P practitioners also rated PEL significantly higher in service, products, and website dimensions-findings that were also seen in the 2014 study. Based on these results, we can say with confidence that O&P practitioners as a whole view PEL as the leading O&P distributor.
Because service is such an influential category, the 2015 study delved deeper into the various dimensions of service, branching it into three additional sub-dimensions: authenticity, how customers feel, and interactions. All three of these dimensions encompass the personal service aspect that has proven to be so important in practitioner interactions with their supply partner. According to the 2015 research results, PEL not only scored significantly higher than other distributors in the overarching service category, but PEL also scored significantly higher in all three dimensions of personal service.
Mike Sotak, president and CEO of PEL, said “We are very excited about the latest industry survey results. It validates how our personal service and genuine interest in helping O&P practitioners sets us apart. Every day our team works to make doing business with PEL online or over the phone easier and more productive.”
If you are looking for a better working relationship with your distributor, try PEL. You will find our website and personal service second to none.
For more information, visit www.pelservice.com or call 800.321.1264.
