The Board of Certification/Accreditation (BOC) won a Gold TITAN Business Award for its commitment to customer service in the “Achievement in Customer Satisfaction” category.
BOC earned the award for implementing a net promoter score (NPS), a barometer used for measuring customer loyalty and satisfaction. Scoring is based on the result of customer answers to the question: “How likely are you to recommend this company to a friend or colleague?” Since it began tracking the answers in 2019, the organization has consistently achieved scores above the industry benchmark.
“At BOC, we believe every aspect of a customer’s experience should be meaningful, efficient, and seamless,” said Judi Knott, MA, MBA, CAE, BOC president and CEO. “That’s why we hold ourselves accountable to rigorous standards of quality and service. We are proud to be the only DMEPOS accrediting organization utilizing the NPS model and prioritizing the measurement of our customer satisfaction as an important component of our success.”
This year’s TITAN Business Awards garnered more than 1,300 nominated entries in 58 countries.
