The Board of Certification/Accreditation (BOC) was awarded a bronze Stevie Award for e-commerce customer service in the Customer Service & Contact Center Achievement category in recognition of its innovative customer service support and social media efforts. Winners were announced on March 4 at an awards ceremony held in Las Vegas. The Stevie Awards for business, created in 2002, honor and generate public recognition of the achievements and positive contributions of organizations and professionals. BOC has won five of the awards since 2013.
“All of us at BOC are proud to be recognized again by the Stevie Awards, this time for both innovation and customer service. These two values influence the ways we communicate with our customers and optimize the e-commerce customer experience,” said Claudia Zacharias, MBA, CAE, BOC president and CEO.
One example of BOC’s innovation involved using SocialToaster, a social media amplification platform, e-mail communications, and “sign the petition” artwork on company e-mail signatures to obtain signatures on the We the People petition requesting that the White House rescind the Draft Medicare Local Coverage Determination (LCD) for Lower Limb Prostheses.
BOC competed for the award against more than 2,100 nominations, including those from large corporations.
