Thursday, May 23, 2024

OPIE vs. NYMBL — Responses

William Lifford

Hello Colleagues, here are the responses to my OPIE vs. NYMBL post.

My original post was:

*”Hello colleagues, My office is finally starting to update our computer
system and we are trying to decide between OPIE and NYMBL. Are there any
of you who have used both and could advise me about the pros and cons of
each and how they compare or differ with each other? I have used OPIE
before so I am somewhat familiar with it.*

*Thanks in advance for any advice or counsel you can provide!”*

I got one response from someone who worked at an insurance company:

*“As a payor, we receive documentation from all the systems. OPIE is much
better at providing the information we need to pay claims if the system is
used correctly and fully. This is UNOFFICIAL and NOT AETNA’s OR CVS’s
OPINION, but my personal opinion.”*

The rest of the responses were from O&P people, mainly practitioners and
business office staff:

*“I would appreciate you sending along the responses you receive. We are
eventu**ally going to make the same decision with our practice.”*

*“I would love to see your replies.” *

*“I have used OPIE for many years. It works. It is quite locked down
though and the clinical forms haven’t been updated in years. Billing is
chopped up separately, separate windows need to look at everything.
Scheduling and charting do work well. WIP works but screen interface is
too busy and outdated in my opinion. I am not happy with their recent
decisions to raise pricing. I am looking at NYMBL and would love to hear
your responses. They claim to have basically everything that OPIE does but
because it’s online, the ability to have multiple windows open in your
browser (Chrome for example) — this seems extremely appealing to me
relative to OPIE system. NYMBL says they have ability to get digital
signatures and take photos etc. like OPIE. My billing company uses both
NYMBL and OPIE and they say both are very good. I would love to also hear
your responses.”*

* “OPIE customer service is shit. NYMBL is a superior product.”*

*“I previously used OPIE and currently use NYMBL. In my opinion, NYMBL
is far better. It is web-based and can be accessed anywhere with ease. It
has a much cleaner and updated look. I feel that it is more intuitive as
well. The workflow is integrated, whereas with OPIE you are essentially
using several programs within program. The short comings are that it
doesn’t have inventory ordering and control. They also don’t have a
schedule app like OPIE. Which in my opinion, is the one thing OPIE got
right. NYMBL is young and still developing. They are very responsive to
issues. But there will be bugs on occasion. NYMBL is way cheaper, and
they don’t nickel and dime you if you need training help. I’d pick NYMBL

* “I didn’t even know NYMBL existed. I went OPIE many years ago and have
been very pleased. The only reason I went with OPIE was because no one else
had software that I felt was productive and efficient enough. So I actually
went back to all paper until OPIE reached a level that I felt was
substantial. They have not disappointed me.”*

*“We switched to NYMBL about three years ago from Medflex and we are very
happy. In terms of patient chart, being paperless it is fabulous – super
user friendly. There are areas that need improvement, the reporting is a
bit rudimentary and there are some other improvements I would like but
overall, very happy with our choice. Customer service is wonderful – they
are very responsive. They are also constantly adding features and
improving and growing the functions of the software. They have been
growing and they keep hiring more staff and improving the software. Not
sure what program you are switching from, the biggest drawback for me going
from Medflex was that Medflex has integrated accounts payable within which
is very nice but most programs out there do not integrate payables.
Medflex has terrible customer service and was difficult to implement
changes – we had been with them for a very long time and just needed to
start fresh with a new software so we could go paperless with patient
charts and the transition was very easy.”*

* “I would really like to know what you hear from this post.”*

*“I’d be curious concerning the responses you get, as our office presently
uses OPIE and is considering NYMBL.”*

*“We use NYMBL we have since it was available one of his first users. We
have compared systems multiple times; in a nutshell, OPIE is outdated
or redundant still relies on servers. Documentation requirements have
changed obviously — we rely on physician notes these days primarily and
don’t require the lengthy documentation and letters of medical necessity
for practitioners as in the past. OPIE is a decent system, it’s just too
complicated, too layered, too much red light green light stuff, especially
for patients that are ‘in-and-out-one-time-visit’ patients. NYMBL is
fast updated current and relevant matching today’s fast-paced business in
my opinion – definitely recommend doing an in-depth look at NYMBL for
yourself.” *

*“I felt the administrative was great probably better than OPIE but the
clinical side in my opinion was horrible. I feel NYMBL was expecting the
clinicians to build that side of it. They said there were templates, etc.,
and there was no way to add the template to your notes. Take a test drive
to see if it has changed but look at the clinical side closely.”*

I got two responses from people who have switched back to OPIE from NYMBL.
Here’s one:

*”The company I work for, tried NYMBL, for approx. 2 years, total disaster.
Now we are on OPIE.” *

So I asked a follow-up question:* “**What was bad about it? That’s
strong statement, so I really want to know about potential problems.”*

All I got back was: *”Sorry that is all I can say. Purchase experience
not price.”*

The next one was similar:

*”**Ask to do a dry run on NYMBL! **I had OPIE then tried to convert
to NYMBL it was horrible in comparison to OPIE in my opinion.”*

So I asked a follow-up question:* “Can you tell me what you hated — or
what about OPIE is better?”*

All I got back was: * “Just my opinion. **It was a $10,000 hit but glad I
moved back to OPIE!”*

*William Lifford, CP*
*American Board Certified Prosthetist*
*The Goodman Center for Advanced Prosthetics*
*(a part of Progressive Orthotics, Ltd.)*
280-G Middle Country Road
Selden, NY 11784
work: (631) 732-5556, fax: (631) 732-0218
cell: (631) 304-6113


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